The Patient Helpdesk was a temporary service running from Jan to March 2022 and is now no longer available.  Patients waiting for outpatient appointments or operations are encouraged to use the New NHS - My Planned Care platform online at

Here you will find information on latest average waiting times at local hospital and helpful advice and support for patients.  A carer or relative can access this information on your behalf if you do not have access to the internet.

Patients already in correspondence with the hospital regarding their planned care can contact the relevant department details of which are on previous letters patients would have received.

Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website